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Your Privacy Matters To Us!
Last Updated: April 26, 2026
Reach Ecomm Inc. (“Reach Ecomm,”, "Reach", “we,” “us,” or “our”) respects your privacy and is committed to protecting personal information.
This Privacy Policy explains how we collect, use, disclose, store, retain, and protect personal information when you visit our website, contact us, request information, purchase services, work with us, or otherwise interact with us.
By using our website or interacting with us, you acknowledge that your information may be handled as described in this Privacy Policy.
Reach Ecomm provides services such as website design and development, e-commerce support, digital marketing, SEO, analytics, advertising, retargeting, reporting, and related consulting.
Depending on the context, Reach Ecomm may act either as: the controller / business for information we collect for our own website, marketing, sales, and business operations; ora processor / service provider when we process information on behalf of a client under that client’s instructions. If we are processing personal information on behalf of a client, that client may be responsible for certain privacy notices and rights requests relating to that data.
Information We Collect
We may collect the following categories of personal information, depending on how you interact with us.
Information you provide directly
You may provide us with: your name; company name; job title; email address; phone number; billing or mailing address; project details, requests, comments, files, and content; invoicing details; support requests and messages; newsletter and marketing preferences; and any other information you choose to submit to us.
Information we collect automatically
When you use our website, we may automatically collect: IP address; browser type and version; device type and operating system; pages viewed and links clicked; referral URLs; approximate location inferred from IP; session and usage data; date/time stamps; and cookie, pixel, or similar tracking identifiers.
Information we receive from third parties
We may receive information from:payment processors; analytics and advertising platforms; CRM or email tools; scheduling tools; business partners or referral sources; our clients, when they ask us to provide services; and public sources, directories, or social platforms where legally permitted.
Sensitive information
We do not intentionally collect sensitive personal information unless it is reasonably necessary for a legitimate business purpose, such as payment processing, tax/accounting compliance, legal compliance, fraud prevention, accessibility requests, or employment-related matters.
If we do need sensitive information, we will handle it only for the purpose for which it was provided or as otherwise permitted by law.
How We Use Personal Information
We may use personal information for the following purposes:
To provide services and manage relationships
We use information to: respond to inquiries and requests; prepare proposals, contracts, invoices, and reports; onboard clients; perform website development, marketing, analytics, SEO, advertising, and consulting services; communicate about projects, timelines, deliverables, and support; and maintain our client and vendor relationships.
To operate and improve our website and business
We use information to: run, maintain, and improve our website and services; understand how visitors use our website; troubleshoot performance issues; improve content, design, functionality; and analyze campaign and site performance.
To maintain financial records
We use information to:issue invoices;process payments; keep accounting and tax records; manage collections and disputes; and comply with financial, tax, and legal obligations.
To send service and marketing communications
We may use your information to:send service-related notices; send requested updates; send newsletters, promotions, or announcements where permitted; and manage consent and unsubscribe preferences.
You can opt out of promotional emails at any time by using the unsubscribe link in the email or by contacting us at Services@Reachecomm.com.
To maintain security and legal compliance
We may use information to:detect, prevent, and investigate fraud, misuse, or security incidents; protect our systems, services, staff, clients, and the public; enforce our terms and agreements; establish, exercise, or defend legal claims; andcomply with legal, regulatory, contractual, and risk-management obligations.
Legal basis
Where privacy law requires a stated legal basis, we rely on one or more of the following:
Consent: where you have given clear permission, such as for certain cookies or optional marketing.
Contract: where processing is necessary to provide services or manage a business relationship.
Legitimate interests: where processing is reasonably necessary to operate, secure, improve, and market our business, provided those interests are not overridden by your rights.
Legal obligation: where processing is required for compliance with applicable law.
Other lawful grounds: where another lawful basis applies under applicable law.
Cookies and Tracking Technologies
We may use cookies, pixels, local storage, tags, scripts, and similar technologies to: keep the website functioning properly; remember preferences; analyze traffic and performance; understand user behavior on the site; improve user experience; and support advertising, remarketing, or conversion measurement where enabled.
Types of cookies and tools we may use
Strictly necessary cookies: required for site functionality and security.
Functional cookies: used to remember settings and preferences.
Analytics cookies: used to understand traffic and behavior.
Advertising / targeting technologies: used to measure and improve ad performance or support remarketing.
Your choices
You can manage cookie preferences through: your browser settings; vendor opt-out mechanisms where available; and applicable browser-based privacy signals. We do not sell personal information for money.
How We Share Information
We may disclose personal information to the following categories of recipients, but only where reasonably necessary for the purposes described in this Privacy Policy.
Service providers and vendors
We may share information with vendors that help us operate our business, such as providers for: website hosting or CMS; cloud storage; email and collaboration; CRM and contact management; scheduling; payment processing; analytics and tag management; advertising and remarketing; customer support; e-signature or document management; and security, anti-spam, and fraud prevention. This may include website/CMS providers, analytics platforms, advertising platforms, email providers, CRM providers, payment processors, cloud-storage tools, and scheduling tools.
Clients, contractors, and subcontractors
If necessary to deliver services, we may share information with: our clients; client-authorized users; approved contractors; and subcontractors who support service delivery under confidentiality and data-protection obligations.
Professional advisors
We may disclose information to lawyers, accountants, insurers, auditors, and other professional advisors where needed for legitimate business, legal, or compliance purposes.
Authorities and legal counterparties
We may disclose information when required by law or when reasonably necessary to: comply with legal process; respond to lawful requests; protect rights, safety, systems, or property; investigate unlawful activity; orestablish, exercise, or defend legal claims.
Corporate transactions
If Reach Ecomm is involved in a merger, financing, acquisition, reorganization, sale of assets, or similar transaction, personal information may be transferred as part of that transaction, subject to appropriate confidentiality and handling protections.
International Transfers, Retention, and Security
International and cross-border transfers
Reach Ecomm operates in Canada and the United States and may use service providers in Canada, the United States, and other jurisdictions. As a result, personal information may be transferred to, stored in, or accessed from locations outside your home jurisdiction, where privacy laws may differ. Where required, we use reasonable contractual, organizational, and technical safeguards for cross-border processing.
Data retention
We keep personal information only as long as reasonably necessary for the purposes described in this Policy, including service delivery, security, documentation, accounting, tax, legal, and dispute-resolution purposes.
Our retention approach is:
Lead and inquiry records: usually up to 24 months after the last meaningful interaction.
Client account, contract, and project records: usually up to 7 years after the relationship ends.
Invoices, billing, tax, and payment records: usually up to 7 years, or longer if required by law or audit.
outine support communications: typically up to 3 years, unless tied to a legal or contractual matter.
Security logs: typically up to 12 months, unless needed longer for investigation.
Analytics records: typically up to 14 months, unless configured otherwise.
Cookie-consent, suppression, and compliance logs: typically 2 to 3 years.
Backups: retained on a rolling basis for disaster recovery and operational continuity.We may retain information longer where necessary to comply with law, resolve disputes, preserve evidence, prevent fraud, or enforce our agreements.
Security measures
We maintain administrative, technical, and physical safeguards designed to protect personal information.
Depending on the context, these may include:
role-based access controls; confidentiality commitments; password and authentication controls; multi-factor authentication where appropriate; encryption in transit and, where appropriate, at rest; secure cloud storage and backup practices; logging, monitoring, and anti-malware controls; vendor due diligence; and incident-response procedures. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Breach response
If we become aware of a security incident involving personal information, we will investigate, contain, and assess the event and provide notice to affected individuals, clients, or regulators where required by applicable law.
Your Rights and Choices
How to make a request
To make a privacy request, email Services@Reachecomm.com with the subject line Privacy Request and include: your name and contact details; the relationship you have with Reach Ecomm; the right you want to exercise; and enough detail for us to identify the relevant information. We may ask you to verify your identity before processing certain requests. You may also use an authorized agent where permitted by law, subject to verification. If Reach Ecomm is acting only as a processor or service provider for a client, we may direct your request to the relevant party or work with that client to respond as required.
Third-party websites
Our website or communications may contain links to third-party websites, tools, embeds, or services. We are not responsible for the privacy practices of those third parties. Please review their privacy notices separately.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, vendors, legal obligations, or privacy practices. When we do, we will update the Last updated date above. If a change is material, we may provide additional notice where required.
Contact Us
If you have questions, requests, or complaints about this Privacy Policy or our privacy practices, contact us at:
Reach Ecomm Inc.
Services@Reachecomm.com
Reach Ecomm Inc. (“Reach Ecomm,”, "Reach", “we,” “us,” or “our”) respects your privacy and is committed to protecting personal information.
This Privacy Policy explains how we collect, use, disclose, store, retain, and protect personal information when you visit our website, contact us, request information, purchase services, work with us, or otherwise interact with us.
By using our website or interacting with us, you acknowledge that your information may be handled as described in this Privacy Policy.
Reach Ecomm provides services such as website design and development, e-commerce support, digital marketing, SEO, analytics, advertising, retargeting, reporting, and related consulting.
Depending on the context, Reach Ecomm may act either as: the controller / business for information we collect for our own website, marketing, sales, and business operations; ora processor / service provider when we process information on behalf of a client under that client’s instructions. If we are processing personal information on behalf of a client, that client may be responsible for certain privacy notices and rights requests relating to that data.
Information We Collect
We may collect the following categories of personal information, depending on how you interact with us.
Information you provide directly
You may provide us with: your name; company name; job title; email address; phone number; billing or mailing address; project details, requests, comments, files, and content; invoicing details; support requests and messages; newsletter and marketing preferences; and any other information you choose to submit to us.
Information we collect automatically
When you use our website, we may automatically collect: IP address; browser type and version; device type and operating system; pages viewed and links clicked; referral URLs; approximate location inferred from IP; session and usage data; date/time stamps; and cookie, pixel, or similar tracking identifiers.
Information we receive from third parties
We may receive information from:payment processors; analytics and advertising platforms; CRM or email tools; scheduling tools; business partners or referral sources; our clients, when they ask us to provide services; and public sources, directories, or social platforms where legally permitted.
Sensitive information
We do not intentionally collect sensitive personal information unless it is reasonably necessary for a legitimate business purpose, such as payment processing, tax/accounting compliance, legal compliance, fraud prevention, accessibility requests, or employment-related matters.
If we do need sensitive information, we will handle it only for the purpose for which it was provided or as otherwise permitted by law.
How We Use Personal Information
We may use personal information for the following purposes:
To provide services and manage relationships
We use information to: respond to inquiries and requests; prepare proposals, contracts, invoices, and reports; onboard clients; perform website development, marketing, analytics, SEO, advertising, and consulting services; communicate about projects, timelines, deliverables, and support; and maintain our client and vendor relationships.
To operate and improve our website and business
We use information to: run, maintain, and improve our website and services; understand how visitors use our website; troubleshoot performance issues; improve content, design, functionality; and analyze campaign and site performance.
To maintain financial records
We use information to:issue invoices;process payments; keep accounting and tax records; manage collections and disputes; and comply with financial, tax, and legal obligations.
To send service and marketing communications
We may use your information to:send service-related notices; send requested updates; send newsletters, promotions, or announcements where permitted; and manage consent and unsubscribe preferences.
You can opt out of promotional emails at any time by using the unsubscribe link in the email or by contacting us at Services@Reachecomm.com.
To maintain security and legal compliance
We may use information to:detect, prevent, and investigate fraud, misuse, or security incidents; protect our systems, services, staff, clients, and the public; enforce our terms and agreements; establish, exercise, or defend legal claims; andcomply with legal, regulatory, contractual, and risk-management obligations.
Legal basis
Where privacy law requires a stated legal basis, we rely on one or more of the following:
Consent: where you have given clear permission, such as for certain cookies or optional marketing.
Contract: where processing is necessary to provide services or manage a business relationship.
Legitimate interests: where processing is reasonably necessary to operate, secure, improve, and market our business, provided those interests are not overridden by your rights.
Legal obligation: where processing is required for compliance with applicable law.
Other lawful grounds: where another lawful basis applies under applicable law.
Cookies and Tracking Technologies
We may use cookies, pixels, local storage, tags, scripts, and similar technologies to: keep the website functioning properly; remember preferences; analyze traffic and performance; understand user behavior on the site; improve user experience; and support advertising, remarketing, or conversion measurement where enabled.
Types of cookies and tools we may use
Strictly necessary cookies: required for site functionality and security.
Functional cookies: used to remember settings and preferences.
Analytics cookies: used to understand traffic and behavior.
Advertising / targeting technologies: used to measure and improve ad performance or support remarketing.
Your choices
You can manage cookie preferences through: your browser settings; vendor opt-out mechanisms where available; and applicable browser-based privacy signals. We do not sell personal information for money.
How We Share Information
We may disclose personal information to the following categories of recipients, but only where reasonably necessary for the purposes described in this Privacy Policy.
Service providers and vendors
We may share information with vendors that help us operate our business, such as providers for: website hosting or CMS; cloud storage; email and collaboration; CRM and contact management; scheduling; payment processing; analytics and tag management; advertising and remarketing; customer support; e-signature or document management; and security, anti-spam, and fraud prevention. This may include website/CMS providers, analytics platforms, advertising platforms, email providers, CRM providers, payment processors, cloud-storage tools, and scheduling tools.
Clients, contractors, and subcontractors
If necessary to deliver services, we may share information with: our clients; client-authorized users; approved contractors; and subcontractors who support service delivery under confidentiality and data-protection obligations.
Professional advisors
We may disclose information to lawyers, accountants, insurers, auditors, and other professional advisors where needed for legitimate business, legal, or compliance purposes.
Authorities and legal counterparties
We may disclose information when required by law or when reasonably necessary to: comply with legal process; respond to lawful requests; protect rights, safety, systems, or property; investigate unlawful activity; orestablish, exercise, or defend legal claims.
Corporate transactions
If Reach Ecomm is involved in a merger, financing, acquisition, reorganization, sale of assets, or similar transaction, personal information may be transferred as part of that transaction, subject to appropriate confidentiality and handling protections.
International Transfers, Retention, and Security
International and cross-border transfers
Reach Ecomm operates in Canada and the United States and may use service providers in Canada, the United States, and other jurisdictions. As a result, personal information may be transferred to, stored in, or accessed from locations outside your home jurisdiction, where privacy laws may differ. Where required, we use reasonable contractual, organizational, and technical safeguards for cross-border processing.
Data retention
We keep personal information only as long as reasonably necessary for the purposes described in this Policy, including service delivery, security, documentation, accounting, tax, legal, and dispute-resolution purposes.
Our retention approach is:
Lead and inquiry records: usually up to 24 months after the last meaningful interaction.
Client account, contract, and project records: usually up to 7 years after the relationship ends.
Invoices, billing, tax, and payment records: usually up to 7 years, or longer if required by law or audit.
outine support communications: typically up to 3 years, unless tied to a legal or contractual matter.
Security logs: typically up to 12 months, unless needed longer for investigation.
Analytics records: typically up to 14 months, unless configured otherwise.
Cookie-consent, suppression, and compliance logs: typically 2 to 3 years.
Backups: retained on a rolling basis for disaster recovery and operational continuity.We may retain information longer where necessary to comply with law, resolve disputes, preserve evidence, prevent fraud, or enforce our agreements.
Security measures
We maintain administrative, technical, and physical safeguards designed to protect personal information.
Depending on the context, these may include:
role-based access controls; confidentiality commitments; password and authentication controls; multi-factor authentication where appropriate; encryption in transit and, where appropriate, at rest; secure cloud storage and backup practices; logging, monitoring, and anti-malware controls; vendor due diligence; and incident-response procedures. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Breach response
If we become aware of a security incident involving personal information, we will investigate, contain, and assess the event and provide notice to affected individuals, clients, or regulators where required by applicable law.
Your Rights and Choices
How to make a request
To make a privacy request, email Services@Reachecomm.com with the subject line Privacy Request and include: your name and contact details; the relationship you have with Reach Ecomm; the right you want to exercise; and enough detail for us to identify the relevant information. We may ask you to verify your identity before processing certain requests. You may also use an authorized agent where permitted by law, subject to verification. If Reach Ecomm is acting only as a processor or service provider for a client, we may direct your request to the relevant party or work with that client to respond as required.
Third-party websites
Our website or communications may contain links to third-party websites, tools, embeds, or services. We are not responsible for the privacy practices of those third parties. Please review their privacy notices separately.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, vendors, legal obligations, or privacy practices. When we do, we will update the Last updated date above. If a change is material, we may provide additional notice where required.
Contact Us
If you have questions, requests, or complaints about this Privacy Policy or our privacy practices, contact us at:
Reach Ecomm Inc.
Services@Reachecomm.com